Refund Policy

1. Before work begins

If you cancel a project before any work has started, any amount you have paid toward that project is refunded in full, minus any third-party costs already paid on your behalf (for example a domain name purchase), which are usually non-refundable by their providers.

2. After work has begun

Once work has started, the portion of the fee covering work already completed is non-refundable — that work has been delivered whether or not the project continues. Any prepaid amount covering work not yet performed is refunded. For milestone-based projects, completed milestones are non-refundable and in-progress milestones are charged proportionally.

3. Monthly services and retainers

Monthly services can be cancelled before the next billing cycle — you will not be charged again after cancellation. Fees for the current cycle, during which work is being delivered, are non-refundable.

4. Website and design projects

The project advance covers setup, strategy and the first phase of work and is not refundable once work has begun. Subsequent milestone payments follow rule 2 above: completed milestones are kept, and payments toward undelivered work are returned.

5. Advertising spend

Advertising budgets are paid by you directly to Google, Meta or other platforms and are governed by those platforms’ own billing policies — they are never part of our service fees and are not refundable by us. If we happen to hold any prepaid advertising balance on your behalf, it is used for your campaigns or returned, less any platform charges already incurred.

6. Third-party purchases

Costs paid to third parties on your behalf are non-refundable to us, and we pass on any refund the provider does make. These typically include:

• Domain name registrations
• Hosting, SSL and server costs
• Paid tools, themes, licences and plugins
• Advertising platform charges

7. If we cannot deliver

If we are unable to start or complete the work we confirmed — and cannot resolve it within a reasonable time — we refund the amounts you paid for the part we did not deliver.

8. Not satisfied first?

If something is not right, tell us before asking for a refund. Most concerns are resolved quickly with a revision or a fix, and we will always try to put things right before discussing money back.

9. How to request a refund

1. Email vakhifydigital@gmail.com with the subject “Refund Request”.
2. Include your name, project or invoice details, the amount paid and a short reason for the request.
3. We acknowledge every request and aim to respond with a decision within 7 working days.

10. How refunds are processed

Approved refunds are returned through the original payment method where possible; otherwise we arrange a bank transfer to the account you paid from. Processing time then depends on your bank or payment provider. Your proposal or invoice terms apply where they are more specific than this policy.

11. Changes to this policy

We may update this policy from time to time; the latest version with its updated date is always published on this page. Projects already agreed are governed by the refund terms stated in your approved proposal.